Orange Egypt is recruiting for Supervisor, Mobile Money
About the role
Design the service road map to ensure the best efficiency by reducing costs and maximizing created values.
Design the distributors' commission, contests, and animation events for market penetration.
End-to-end management of the processes to ensure the smooth wallet activation, smooth customer experience in the post-wallet activation phase, e-unites stock management and transfer at all levels.
Ensure applying the proper handling for all complaints and inquiries received directly from customers or regulators
Monitor, analyze, and report all system transactions to assess successful vs. failed ratios and design required action plan with all concerned teams with corrective actions needed.
Design the system configuration for all users group roles, set up the proper units transfer limits and wallet sizes, and update all implemented specifications, considering issued regulation.
Bachelor degree from a recognized university in one of the following fields: Business, Economics, engineering, or technology
Minimum 4 Years Experience In The Same Function.
Strong analytical skills and strategic thought process
IT and technical Knowledge
Project management skills
Strong planning and organizational background
Strong financial & budgeting skills
Excellent communication & interpersonal skills
Strong negotiations skills
Providing best in class customer experience for Mobile Money Customers through efficient service operations, efficient regulation compliant system process, and optimized agent network distribution to grow mobile money active base